Frequently Asked Questions
Everything you need to know about shopping with The Freak Brothers.
What is the typical shipping time for an order?
We process most orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while expedited options are available at checkout.
What is your return policy?
We offer a 30-day return window for most items. Products must be in their original packaging and unused condition to qualify for a full refund.
How can I track my package?
Once your order has shipped, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.
Do you offer international shipping?
Yes, The Freak Brothers ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes upon arrival.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How do I contact customer support?
Our team is here to help! You can reach us via the contact form on our website or by emailing [email protected]. We aim to respond within 24 hours.